Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a refund, you must not have been added to the Telegram group, with access to all passwords for the course work.

To start a refund, you can contact us at info@elevateecomerce.co.uk If your refund is accepted, Your money will be in your bank from 3-5 working days

You can always contact us for any return question at info@elevateecommerce.co.uk.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Elevate disqualification from telegram groups and course 

Members seen to be given out our course information to non paying members will be instantly banned from the Elevate course.

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